Artwork returns & exchanges

Made after you order.

All MAS wall art is produced to order, including designs in standard sizes. Please check your selected design, dimensions and frame when we confirm your order. Custom artwork is printed after you approve its final proof.

Manufacturing defects

If your artwork has a manufacturing defect, contact MAS immediately and we will arrange a prompt replacement without a 50% deduction. This does not limit your statutory rights, including the right to a replacement or refund within 30 days of receipt for defective or non-conforming goods under applicable Egyptian consumer law.

Changing your design or size

For artwork made to your own specifications and correctly supplied, change-of-mind returns for a cash refund are not available where the legal exception for custom-made goods applies. Being made after ordering does not by itself remove any statutory right to return a product.

Where that custom-made exception applies, MAS offers an optional design or size exchange requested within 14 days of receipt: return the original artwork and receive credit for 50% of the amount paid for that artwork. The remaining 50% is retained, and the replacement artwork is charged at its full price. The credit is applied against that new purchase.

For example, returning an artwork purchased for EGP 2,000 gives EGP 1,000 credit. A replacement priced at EGP 3,000 leaves EGP 2,000 payable for the replacement artwork. Delivery arrangements are confirmed separately before proceeding.

This optional exchange arrangement does not impose a deduction on any return or remedy that you are entitled to under applicable consumer law. It is separate from manufacturing-defect claims.

Artwork returns & exchanges

Made after you order.

Manufacturing defects

Changing your design or size

Talk to MAS first